고객 관리

(영문도서) CX MasterBytes: A Leader's Handbook Paperback, Notion Press, English, 9798893639681

Total Relationship Marketing: Achieving Proper Customer Relevance Paperback, Jeen Su Lim, English, 9781734538236

Service Innovation: How to Go from Customer Needs to Breakthrough Services Hardcover, McGraw-Hill Education

Extra Mile: 500 Customer Service Tips for Success: Tools to Attract Satisfy & Retain Even the Most Difficult Customer Paperback, Tycho Press

The Experience Maker(tm): How to Create Remarkable Experiences That Your Customers Can't Wait to Share Paperback, Morgan James Publishing, English, 9781631954580

Customer Centricity: Focus on the Right Customers for Strategic Advantage Paperback, Wharton School Press

(영문도서) Agile Software Development in the Large: Diving into the Deep Paperback, Jutta Eckstein, English, 9783947991235

The Welcomer Edge: Unlocking the Secrets to Repeat Business Paperback, Center for Client Retention

Marketing Services: Competing Through Quality Paperback, Free Press

(영문도서) Rockstar Service. Rockstar Profits.: Increase Your Revenues Grow Your Business and Create Ra... Paperback, Morgan James Publishing, English, 9781642792225

(영문도서) Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions Paperback, Springboard in LLC, English, 9781737073505

(영문도서) Keep Your Customers: How to Stop Customer Turnover Improve Retention and Get Lucrative Long... Paperback, Morgan James Publishing, English, 9781642796421

(영문도서)The Selling Cheat Code: Unlock Every Framework for Success Paperback, Independently Published, English, 9798311229289

(영문도서) I'm Just Sayin': Volume 2 Paperback, Independently Published, English, 9798332963124

Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation Paperback, Jossey-Bass

(영문도서) Learn to Love Selling: The Universal B2B Sales Playbook Paperback, In the Funnel Publishing, English, 9781068856518

(영문도서) Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service Paperback, Toister Performance Solutions, English, 9780578433363

The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises Paperback, Toister Performance Solutions, English, 9780578824949

(영문도서) Never Ever Ever Lose a Client (Worth Keeping): Keeping the clients that you can't afford to... Paperback, Independently Published, English, 9798742727057

Call Center Customer Service Superstars: Six Attitudes That Bring Out Our Best Paperback, Createspace Independent Publishing Platform

Establishing Payment Arrangements: Beyond Net 30: The Collecting Money Series Paperback, Createspace Independent Publishing Platform

Healthcare Customer Service Superstars: Six Attitudes That Bring Out Our Best Paperback, Createspace Independent Publishing Platform

Excuses Excuses Excuses: For Not Delivering Excellent Customer Service --- And What Should Happen! Paperback, HRD Press

The Customer Loyalty Playbook: 12 Game Strategies to Drive Improved Results in Your Business Paperback, Drivingimproved Results

The Harry Experience: Radical Service for Radical Results Paperback, Createspace Independent Publishing Platform

Nonprofit Customer Service Superstars: Six Attitudes That Bring Out Our Best Paperback, Createspace Independent Publishing Platform

(영문도서) Customer Success Mastery: 50 Strategies to Retain Customers Drive Revenue and Ignite Busine... Paperback, Independently Published, English, 9798864556634

(영문도서) Personal Brand Brilliance: Make Your Mark in the Digital Age Paperback, Independently Published, English, 9798854907682

Helping Customers Win: Customer Success Insights Paperback, Windy City Publishers

Am I Great at Customer Service?: 25 Characteristics of People Great at Customer Service Paperback, Createspace

Repeat Business Inc: The Business of Staying in Business Paperback, Createspace Independent Publishing Platform

(영문도서) What is UX?: Easy to digest guide to UX why its important and the activities involved Paperback, Cloister House Press, English, 9781913460556

Cracking the CRM Code: How to Prevent Failures in Buying Implementing and Using CRM Paperback, Notion Press, English, 9781637454688

The New Idiot-Proof Guide to Customer Loyalty Paperback, Booksurge Publishing

The Enjoyable Golf Club Experience: Providing Exceptional Guest Services Paperback, Createspace Independent Publishing Platform

The Customer Manifesto: How Business Has Failed Customers and What It Takes to Earn Lasting Loyalty, Createspace Independent Publishing Platform

Power Conversations: Creating First Impressions to Lasting Connections Paperback, Jones Media Publishing

(영문도서) Do B2B Better: Drive Growth Through Game-Changing Customer Experience Paperback, Customer-Focused Change Pub..., English, 9798990385412

(영문도서) The FAQ Guide: (for small businesses) Paperback, Independently Published, English, 9798335888448

(영문도서) Customer Experience 20: A Team Building Card Game Paperback, Tyler Hayden, English, 9781897050583

(영문도서) Hugging a Porcupine: Reframing Customer Service Paperback, Independently Published, English, 9798373186513

Learning the Art of Customer Service: Gaining Lasting Loyalty-Aiming Sustained Profitability Paperback, Createspace Independent Publishing Platform

(영문도서) Mastering AI Prompts For Your Business Paperback, Independently Published, English, 9798312461862

(영문도서) Mastering Customer Onboarding Paperback, Strategic Advisor Board, English, 9781957217468

(영문도서) Revolutionizing Customer Service with Virtual Reality: Winning Strategies Paperback, Independently Published, English, 9798857501573

(영문도서) Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer Paperback, Currency, English, 9780385504454

(영문도서) Improving Salespeople Performance Methods Paperback, Notion Press, English, 9798886297140

Giving Successful Presentations: A Practical Guide Paperback, Independently Published

(영문도서) CCXP Exam Preparation Paperback, Independently Published, English, 9781520922812

Solve for the Customer: Using Customer Science to Build Stronger Relationships and Improve Business Re..., Createspace Independent Publishing Platform

Broken Windows Broken Business: The Revolutionary Broken Windows Theory: How the Smallest Remedies ... Paperback, Grand Central Publishing

(영문도서) The Marathon Salesperson Paperback, New Harbor Press, English, 9781633572355

Samurai Selling: The Ancient Art of Modern Service Paperback, St. Martins Press-3pl

...and the Clients Went Wild! Revised and Updated: How Savvy Professionals Win All the Business They Want Paperback, Wiley

(영문도서) Creating a Customer Experience-Centric Startup: A Step-By-Step Framework Paperback, Springer, English, 9783030924607

Using Installed Base Selling to Maximize Revenue: A Step-By-Step Approach to Achieving Long-Term Pro... Paperback, Apress

(영문도서) Creating a Customer Experience-Centric Startup: A Step-by-Step Framework Hardcover, Springer, English, 9783030924577

Service Orient or Be Doomed!: How Service Orientation Will Change Your Business Hardcover, Wiley

Contact Care Communicate Hardcover, Xlibris

Insiders Know-How: Customer Service Paperback, Createspace Independent Publishing Platform