고객 관리

Award-Winning Customer Service: 101 Ways to Guarantee Great Performance, AMACOM/American Management Association

(영문도서) Sticky Customer Service: Stop Churning Customers and Start Growing Your Business Paperback, Peter DeHaan Publishing Inc, English, 9781948082594

(영문도서) Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone Paperback, Sound Wisdom, English, 9781640951495

(영문도서) Becoming a Pioneer - A Book Series- Book 4 Paperback, Rajparth Achievers, LLC, English, 9781088077245

(영문도서) The Sales Revolution: Helping leaders unlock the future of sales Paperback, Sales Doctor, English, 9781923225602

(영문도서) Marketplace Dignity: Transforming How We Engage with Customers Across Their Journey Paperback, Wharton School Press, English, 9781613631744

Turn Every Transaction Into an Experience: The Definitive Guide to Increasing Car Buyers' Loyalty, Createspace Independent Publishing Platform

(영문도서) Intent and Innovation Paperback, Nully, English, 9781965703007

(영문도서) Harvard Business Review on Increasing Customer Loyalty Paperback, Harvard Business Review Press, English, 9781422162521

Story Selling in the Connected Economy: Build Trust and Retain Customers for Life Paperback, Authorhouse

Defusing Hostile Customers Workbook (Third Edition2010): A Self-Instructional Workbook for Public Sect..., Createspace Independent Publishing Platform

(영문도서) The Art of PASS FAIL - Overcoming Objections and Customer Management: How to Persuade Others ... Hardcover, Steve Shaw Training, English, 9798987367902

(영문도서) Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service Paperback, Toister Performance Solutions, English, 9780578433363

The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises Paperback, Toister Performance Solutions, English, 9780578824949

(영문도서) Expanding CustomerService as a Profit Center: Striving for Excellenceand Competitive Advantage Paperback, Business Expert Press, English, 9781606494608

Overthinking Don't Solve Your Problem: Manual of Positivity shift and Happiness effect suitable for... Paperback, Independently Published, English, 9798615381485

Firm Competitive Advantage Through Relationship Management: A Theory for Successful Sustainable Growth Hardcover, Palgrave MacMillan, English, 9783030673376

Rediscovering Customer Success: A Mindset of Passion Innovation and Growth Paperback, Independently Published

How to Improve Service Increase Profits & Keep Customers Happy Paperback, Xlibris

How to Improve Customer Service & Increase Profits Paperback, Xlibris

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phtechnique..., Focal Press

(영문도서) Buy Me!: Basic Sales Skills for the Non-Salesperson Paperback, Independently Published, English, 9798326475244

(영문도서)Deploy a Client Success AI Agent: Keep Clients Engaged Reduce Churn and Grow L... Paperback, Independently Published, English, 9798287840983

What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain Paperback, McGraw-Hill Companies

Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations Hardcover, Wiley

Rob Versus The Entitled: Defeating The Aggressive Offended and Easily Triggered With A Little Comm... Paperback, Amazon Digital Services LLC..., English, 9781732468276

The Outcome Generation: How a New Generation of Technology Vendors Thrives Through True Customer Suc... Paperback, Red Raven Books, English, 9780648216100

(영문도서) Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Rel... Paperback, Productivity Press, English, 9780367346034

A Guide to Customer Service Excellence Paperback, Xlibris

(영문도서)The Healthy Medical Call Center: 60 Prescriptions for Leadership Quality and P... Paperback, Rock Rooster Books, English, 9798888091760

(영문도서)The Profitable Answering Service: 65 Actionable Strategies to Boost Profitabilit... Paperback, Rock Rooster Books, English, 9798888091654

(영문도서)AI for Customer Success: Automate Support Retention & Loyalty Programs Paperback, Live Stronger Faster, English, 9798295409776

Alive & Well!: The simplicity behind getting your customers' loyalty... and keeping it. Paperback, Independently Published, English, 9781071105481

Fully Booked Paperback, Michael Hanrahan Publishing

Service Breakthroughs Paperback, Free Press

Customer Service Handbook Paperback

The Entrepreneur's Guide to Customer Development: A Cheat Sheet to the Four Steps to the Epiphany Paperback, Cooper-Vlaskovits

(영문도서) The Customer Journey Playbook: Your Guide to Turning One-Time Buyers into Lifel... Paperback, Independently Published, English, 9798310906686

(영문도서) Improving Salespeople Performance Methods Paperback, Notion Press, English, 9798886297140

(영문도서)AI Strategy for Sales and Marketing: Connecting Marketing Sales and Customer Ex... Paperback, Kogan Page, English, 9781398622333

(영문도서)Frosted with Care: Sweet tips for creating unforgettable customer experiences Hardcover, Front Line Book Publishing ..., English, 9798349502026

(영문도서) The Fundamentals of Customer Service Hardcover, Trient Press, English, 9798889900016

(영문도서)The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact an... Paperback, Chad Horenfeldt, English, 9798218694265

(영문도서)The Power of Digital Identity: Winning Customer Trust and Transforming Experience Paperback, Lioncrest Publishing, English, 9781544546254

(영문도서) Fit for Purpose: Synthesizing Customer Experience with Strategy for Accelerated Business Results Paperback, Blue Hole Press, English, 9781960442017

(영문도서)Better Questions Better Clients Paperback, True Vine Publishing Co, English, 9781968092085

(영문도서) The Customer Service Cookbook: Ingredients to Create Exceptional Customer Exper... Hardcover, Pursuing Your Purpose, LLC, English, 9798218607463

(영문도서) The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business Paperback, HarperCollins Leadership, English, 9780310172598

Maximizing Call Center Performance Paperback, Focal Press

From Customer Retention to a Holistic Stakeholder Management System: Living a Vision Hardcover, Springer

The Experience: How to Wow Your Customers and Create a Passionate Workplace Paperback, CRC Press

The Experience: How to Wow Your Customers and Create a Passionate Workplace Hardcover, Focal Press

(영문도서)Own The Insight: Turn First-Party Data Into Revenue Faster Than Your Competition... Paperback, Fagen Omni Enterprises, Inc., English, 9798993003818

When Retail Customers Count Hardcover, Authorhouse

(영문도서) Customer Relationship Management and Business Driven Technology Paperback, Independently Published, English, 9798334026919

(영문도서)The Wealth of Nations Paperback, Milky Way Publications, English, 9788199009912

(영문도서) Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service Hardcover, Disney Editions, English, 9781423145844

(영문도서)The Power of Digital Identity: Winning Customer Trust and Transforming Experience Hardcover, Lioncrest Publishing, English, 9781544546261

(영문도서)The Customer Experience Blueprint: Profit Through Experience Hardcover, Notion Press, English, 9798898793401

(영문도서) From Heart to Bottom Line: Master Alignment for Business Success Paperback, Amplify Business Coaching a..., English, 9780645948103