고객 관리

(영문도서)The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand O... Paperback, Page Two Press, English, 9781774587058

(영문도서) Uplifting Service: The Proven Path to Delighting Your Customers Colleagues an... Paperback, Ron Kaufman, English, 9789810718329

Social Media Marketing - Ultimate User Guide to Facebook Instagram YouTube Blogging Twitter Lin... Paperback, Adidas Wilson

A Flight Attendant's Full Disclosure: How to Manage Customer Service Breakdowns Paperback, Woodbridge Press Publishing Company

(영문도서) The Customer Code: Secrets to Find Attract and Keep Customers for Life Paperback, Independently Published, English, 9798334558342

Unbreakable: A proven process for building unbreakable relationships with customers Paperback, CX Publishing House Inc., English, 9781777641207

(영문도서) Harvard Business Review on Increasing Customer Loyalty Paperback, Harvard Business Review Press, English, 9781422162521

Jems from Johnson: A Guide to Successful Customer Relationship Management Paperback, iUniverse

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture Paperback, Wiley

(영문도서)The Profitable Answering Service: 65 Actionable Strategies to Boost Profitabilit... Paperback, Rock Rooster Books, English, 9798888091654

Serving for a Living Paperback, Createspace Independent Publishing Platform

(영문도서) ISO 10002 for all Fitness Centers: Quality management - Customer satisfaction Paperback, Isc International Standard ..., English, 9781778990106

(영문도서) The Big Miss: How Organizations Overlook the Value of Emotions Paperback, Business Expert Press, English, 9781637422564

(영문도서) Digital Delight: Second Edition: Planning measuring and optimizing great digital customer a... Paperback, Independently Published, English, 9781690018636

Customer Service Handbook Paperback

Listen Your Way To Customer SuCXess: 25 Inspiring Stories With Tips & Ideas For Sustainable Customer... Paperback, Reichardt & Company

Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills Paperback, Toister Performance Solutions, English, 9780692154144

It Only Hurts When I Listen Paperback, Liberty University Press

(영문도서)Branding To Win Paperback, Content Launch Press, English, 9798218646837

(영문도서) Delivering Knock Your Socks Off Service Paperback, Amacom

(영문도서)How to Complain to Your Council: Council Complaint Handbook Paperback, Trustwell Books, English, 9798232434267

(영문도서)Hello $Firstname - Profiting from Personalization - AI Edition: How Generative A... Paperback, Omnichannel Institute APS, English, 9788797442876

(영문도서)AI in Customer Service: How Artificial Intelligence Is Reshaping Customer Support Paperback, Publishdrive, English, 9798898603816

(영문도서)10 Things They Hate About YOU: A CX Playbook for Leaders Hardcover, American Real Publishing, English, 9781969063046

(영문도서) Let's Talk Dog Business Strategy: The Dog Trainer's Guide to Ideal Clients Mor... Paperback, Inspired by Publishing, English, 9781068791703

Customer Service Excellence Paperback

(영문도서) Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organi... Hardcover, Snow & Associates, Inc., English, 9780615372419

Turning Rants Into Raves: Turn Your Customers on Before They Turn on You! Paperback, Rant and Rave Company, Inc.

Bottom Line Selling: The Sales Professional's Guide to Improving Customer Profits Paperback, Createspace Independent Publishing Platform

Why Our Customers Quit? Paperback, Authorhouse

Lessons from the Links: Managing Business Like the Pros Hardcover, iUniverse

(영문도서) May I Help You?: An Insight to Better Customer Service For Black-Owned Businesses Paperback, Two Tress Publishing Group, English, 9780983758723

(영문도서) Outside in: The Power of Putting Customers at the Center of Your Business Hardcover, Harper Business, English, 9780547913988

2000 Miles on Wisdom Paperback, Red Bike Publishing

(영문도서) My Client Book: Customer Appointment Management System and Tracker Paperback, Independently Published, English, 9781687546746

Customer Escalation Management Handbook: Prevent and manage escalations. Achieve the best outcomes f... Paperback, Independently Published

(영문도서) Marketing and Sales in Hospitality Paperback, Independently Published, English, 9798859963317

(영문도서) My Client Profile Tracker Book: Customer Appointment Management System and Tracker Paperback, Independently Published, English, 9781687547187

The A-Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional Paperback, Michael Hanrahan Publishing

The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service Paperback, Amacom

Taking Your Customer Care to the Next Level: Customer Retention Depends Upon Customer Care Paperback, Authorhouse

5-Star Customer Service: In Pursuit of Service & Hospitality Excellence Paperback, Createspace Independent Publishing Platform

(영문도서) Dominating Client Onboarding Hardcover, Strategic Advisor Board, English, 9781957217710

Legendary Service: The Key Is to Care Hardcover, McGraw-Hill Education, English, 9780071819046

Instant Repeat Business Paperback, McGraw-Hill Education

Clients Forever: How Your Clients Can Build Your Business for You: How Your Clients Can Build Your Business for You Paperback, McGraw-Hill Education

(영문도서) Relationship-First Strategic Engagement: An Agency Owner's Guide To Greater Con... Paperback, Indie Books International, English, 9781966168119

Between Doormat & Diva: How Massage Therapists Can Find The Sweet Spot Between Service & Servitude Paperback, Independently Published, English, 9798567238363

Fearless Communication: How to Energize Your Team for Success on the Phone Paperback, Aloha Publishing

Wow! Your Way to Profit: Learn How 5% of Wow! Can Boost Profits by Up to 85% Paperback, Createspace

Happy Customers Faster Cash: Turning Debtors Into Customers Who Pay on Time Paperback, Createspace Independent Publishing Platform

If the Customer's the Copilot You're in the Wrong Seat: Innovative Yet Simple Strategies to Elevate Your Customer's Experience Paperback, Servicewerkz

Happy Customers Faster Cash Greece Edition: A Guide to Effective Communication in Financial Customer R..., Createspace Independent Publishing Platform

Making It Easy for Patients to Say "Yes" Paperback, Paul Homoly

How Organizations Deliver Bad Customer Service: (And Strategies That Turn It Around!) Paperback, Barbara Khozam Incorporated

(영문도서) Dominating Client Care Hardcover, Strategic Advisor Board, English, 9781957217741

(영문도서) A Complaint Is a Gift 3rd Edition: How to Learn from Critical Feedback and Recover Customer ... Paperback, Berrett-Koehler Publishers

Cha Ching: There Is No Money in Sales for 2nd Place Paperback, Createspace Independent Publishing Platform

Simple Keys to Customer Service Efficiency Paperback, Createspace Independent Publishing Platform

(영문도서) The Art of Seducing Your Customers Hardcover, Skipping Stones Publishing, English, 9798989019205