서비스/고객만족

Museum Policy and Procedure for Nazi-Era Issues Paperback, American Alliance of Museums

Events and Sustainability Paperback, Routledge

Collection Care: An Illustrated Handbook for the Care and Handling of Cultural Objects Paperback, Rowman & Littlefield Publishers

Unwto High-Level Regional Conference on Green Tourism: Final Report Paperback, World Tourism Organization

Basic Condition Reporting: A Handbook Paperback, Rowman & Littlefield Publishers

Sustainable Tourism in the Global South: Communities Environments and Management Hardcover, Cambridge Scholars Publishing

Study Guide to Accompany the Restaurant: From Concept to Operation Paperback, Wiley

Principles of Food Beverage and Labor Cost Controls 페이퍼북, John Wiley & Sons Inc

Housekeeping by Design: Hotels and Labor Paperback, University of Chicago Press

Selling the Amish: The Tourism of Nostalgia Hardcover, Johns Hopkins University Press

Casino Management: A Strategic Approach Paperback, Prentice Hall

Tourism Reassessed: Blight or Blessing? Hardcover, Butterworth-Heinemann

Growth and Structure of Tertiary Sector in Developing Economies Hardcover, Academic Foundation

Touch in Museums: Policy and Practice in Object Handling Paperback, Berg Publishers

Animals and Tourism: Understanding Diverse Relationships, Channel View Books

Uncommon Service: How to Win by Putting Customers at the Core of Your Business, Harvard Business School Pr

SAP Crm: Technical Principles and Programming Hardcover, SAP Press

The Crm Handbook: A Business Guide to Customer Relationship Management Paperback, Addison-Wesley Professional

Sugar Heritage and Tourism in Transition Hardcover, Channel View Publications

Entreneurship in the Hospitality Tourism and Leisure Industries Paperback

Create: Eating Design and Future Food Hardcover, Gestalten

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage, Harvard Business School Pr

Introduction to Management in the Hospitality Industry, John Wiley & Sons Inc

Internal Marketing: Your Company's Next Stage of Growth Paperback, Routledge

Re-Presenting Disability: Activism and Agency in the Museum Paperback, Routledge

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Hardcover, Berrett-Koehler Publishers

Hotel Housekeeping: Operations and Management 3e (Includes DVD) Paperback, Oxford University Press, USA

Prostitution: A Denied Industry Paperback, Routledge

Managing Sport Facilities-3rd Edition Hardcover, Human Kinetics Publishers

Building a New Heritage Paperback, Routledge

A Deaccession Reader Paperback, American Alliance of Museums

Collecting the Contemporary: A Handbook for Social History Museums Paperback, Museumsetc

Preparing for Continuous Quality Improvement for Healthcare: Sustainability Through Functional Tree Structures Paperback, Productivity Press

Safeguarding Cultural Properties: Security for Museums Libraries Parks and Zoos Paperback, Butterworth-Heinemann

The Handbook of Continuing Professional Development for the Health It Professional Paperback, CRC Press

Delivering Public Services Effectively: Tamil Nadu and Beyond Hardcover, Oxford University Press, USA

Exploring the Use and Impact of Travel Guidebooks 양장, Channel View Books

Tourism and Indigeneity in the Arctic, Channel View Books

Studies: Theory Research and Policy for Planneds 3rd Edition Paperback, Routledge

Tourism in China Hardcover, Routledge

Poultry: Identification Fabrication Utilization, Delmar Pub

Tourism and Crime: Key Themes, Goodfellow Pub Ltd

Brand Hate: Navigating Consumer Negativity in the Digital World, Palgrave Macmillan

Tourism in National Capitals and Global Change, Routledge

Events Exposed: Managing & Designing Special Events, John Wiley & Sons Inc

Coastal Mass Tourism: Diversification and Sustainable Development in Southern Europe (Aspects of Tourism 12) Paperback, Channel View Publications

Customers Are People ... the Human Touch Hardcover, Wiley

Successful Global Account Management: Key Strategies and Tools for Managing Global Customers Hardcover, Kogan Page

Fish and Seafood: Identification Fabrication Utilization, Delmar Pub

Tourism and the Less Developed World Paperback, Cabi

Reorganize for Resilience: Putting Customers at the Center of Your Business, Harvard Business School Pr

Sustainable Culinary Systems: Local Foods Innovation Tourism and Hospitality Paperback, Routledge

Demystifying Theories in Tourism Research 페이퍼북, Cab Intl

Tourism Technology and Competitive Strategies Paperback, Cabi

Tourism and Innovation Paperback, Routledge

The Science for Conservators Series: Volume 1: An Introduction to Materials Paperback, Routledge

Participatory Healthcare: A Person-Centered Approach to Healthcare Transformation, CRC Pr I Llc

Collaborative Access to Virtual Museum Collection Information: Seeing Through the Walls Hardcover, Haworth Information Press

Resort Destinations: Evolution Management and Development Paperback, Butterworth-Heinemann

Twilight at Conner Prairie: The Creation Betrayal and Rescue of a Museum Hardcover, Altamira Press